Warning to Visitors

Some of the information below may be out of date as a result of changing timetables and services. Please double check the accuracy of all information before travelling.

The booking forms should be up to date however, so if tickets for a particular service are available, then the service should be operational.

Folkestone - Calais (Eurotunnel Shuttle Car Train)

Rail

The Journey

The Eurotunnel Shuttle (Le Shuttle) transports vehicles between Folkestone in the United Kingdom and Calais in France. The journey under the English Channel takes only 35 minutes, although the whole journey is a bit longer due to check-in requirements and the boarding process.

The Journey

  1. Motorists should arrive at the check-in point at least 30mins before your train is meant to depart (but no more than 2hrs before your scheduled departure).
  2. Check-in is made using either a self-service machine (remember to bring the card you used to book your ticket, and/or your 8-digit reference number) or manually.
  3. Once checked-in, you will be given a departure hanger to place in your car (visibly). If there is enough time before your train is meant to leave, you can visit the Passenger Terminal for last-minute shopping and refreshments.
  4. Before boarding the train, passengers and cars go through border/passport control, where you passports and documentation will be checked.
  5. Around 25mins before the train is meant to leave, boarding will begin. Follow the green arrows to your allocated slip lane.
  6. After the journey (only 35mins), follow instructions to drive toff the train at the other end.

Eurotunnel (Le Shuttle)

Eurotunnel (Le Shuttle) is a train that carries cars and their passengers between the United Kingdom (Folkestone) and France (Calais). 

The service is the quickest way to cross the English Channel, taking 35 minutes. Once you reach your destination, you find yourself straight on a motorway, ready to continue your journey. There are four departures per hour, providing a regular service all year.

The train consists of a number of closed carriages, with small vehicles being stacked in double deck carriages. Larger vehicles are stored in single deck carriages.

During the journey, passengers should remain with their vehicles, although you may walk along the train, although there is little in the way of entertainment. Toilets can be found in every third carriage (in the double-deck section) and the first and last carraiges in the single-deck section.

Luggage

There are no restrictions on the amount of luggage you are permitted to carry with you. It must all fit within the confines of your vehicle, however.

Pets

Pets are permitted to travel within passengers' vehicles, provided they adhere to the rules and regulations governing pet travel within Europe. All pet dogs, cats and ferrets may enter or re-enter the UK from any country without quarantine, provided that they meet the rules of the pet travel scheme. These rules vary depending on the country that the pet is travelling from. 

A fee of £15 is applicable per pet, each way (registered guide/assistance dogs travel for free). Pets should remain inside passengers' vehicles at all times. Exercise areas are available on each side of the tunnel.

For more information about the requirements for pets travelling on Eurotunnel, visit this page.

WiFi / Internet

The Passenger Terminal Buildings and FlexiPlus lounges at either end of the tunnel provide free wireless internet access for all customers. There is no internet access on the train journey itself.

Cyclists

Cyclists are able to use the Eurotunnel service by storing their bicycles in a special trailer, and the passengers themselves being transported in a minibus. Cyclists travelling on the service drop off their bikes at a pre-arranged point (in the UK - Holiday Inn Express Folkestone, and in France the car park of the Centre d'Affaires). There is a maximum of 6 cycles carried on each train (larger groups can contact Eurotunnel to arrange for their transport).

Timetable

Eurotunnel operates up to four shuttle departures an hour (during peak times), althouh the precise times vary. When booking a ticket, you are asked to select a suitable time range, and a list of departures will be presented to you to pick from.

Services operate throughout the day and night, with cheaper fares at more inconvenient times.

Price

Eurotunnel prices start from just £22 per car each way. Fares are based per car, rather then per passenger, so you are able to carry up to 9 passengers for the same price.

Eurotunnel often runs seasonal promotions, which can see fares reduced considerably.  

Ticket TypePriceTrip LengthTrip TypeFeatures
Day Trip / Overnightfrom £441 or 2 daysReturn-
Short Stay Saverfrom £885 days or lessReturn-
Short Stay FlexiPlus£2985 days or lessReturnBoard any train
Dedicated check-in
Priority boarding
Exclusive lounge
Refreshments
Newspapers
Single / Long Stayfrom £60AnySingle 
FlexiPlus£199AnySingleBoard any train
Dedicated check-in
Priority boarding
Exclusive lounge
Refreshments
Newspapers
Frequent Travellerfrom £39AnySingle 
Frequent Traveller FlexiPlus£124AnySingleBoard any train
Dedicated check-in
Priority boarding
Exclusive lounge
Refreshments
Newspapers

Frequent Traveller accounts can be opened when purchasing at least 10 single tickets. Supplements are payable for travel outside off-peak times.

Cyclists:

Trip TypePrice
Single£16
Day-trip Return£16
Standard Return£32

 

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